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Client Services Associate Senior - PS36652

This job posting is no longer active.

Location: Portland, ME
Job Family: Customer Service
Req #: PS36652
Date Posted: Sep 2, 2020


SHIFT: Day Job

SCHEDULE: Full-time

Your Talent. Our Vision. At Anthem, Inc., it’s a powerful combination, and the foundation upon which we’re creating greater access to care for our members, greater value for our customers, and greater health for our communities. Join us and together we will drive the future of health care. 


This is an exceptional opportunity to do innovative work that means more to you and those we serve at one of America's leading health benefits companies and a Fortune Top 50 Company.


This position is office based in the South Portland, ME (2 Gannett Drive) office location. (No relocation assistance will be provided)


The core hours for this position are Monday - Friday 8:30AM - 4:00PM. 


The Client Services Associate Senior is responsible for performing customer service in a sales/account management environment. Responds to client issues via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, claims, etc. Follows appropriate policies and procedures.  Primary duties may include, but are not limited to:

  • Researches and analyzes data to address customer service issues.
  • Provides information and recommends solutions.
  • Thoroughly documents inquiry outcomes for accurate tracking and analysis.
  • Develops and maintains positively customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.



  • High school diploma and some college or equivalent.
  • Minimum of three years progressively complex experience working in customer service, or any combination of education and/or experience, which would provide an equivalent background.
  • Excellent understanding of the application of benefit contracts, pricing, processing, policies, and procedures.
  • Excellent knowledge of government regulations, coordination of benefits, and healthcare terminology.
  • Excellent knowledge of claims and products.
  • Excellent knowledge of the various operations of the organization, products, and services.
  • Strong attention to detail to accurately enter data and research and resolve questions.
  • Strong verbal communication skills including active listening; uses basic written communication skills to record client activity in database.
  • Previous experience using PC, database system, and related software (word processing, spreadsheets, etc.).
  • Good typing and keyboard skills.
  • Proficient using Microsoft Excel, Outlook, Power Point and Word.
  • ACES, WGS and ISG (Individual Small Group) experience preferred. 
Anthem, Inc. is ranked as one of America’s Most Admired Companies among health insurers by Fortune magazine and has been named a 2019 Best Employers for Diversity by Forbes. To learn more about our company and apply, please visit us at An Equal Opportunity Employer/Disability/Veteran.

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