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Medicare Inside Sales & Retention Agent

Location: Albany, NY
Job Family: Sales
Req #: PS36429-Albany-Albany1
Date Posted: Jun 30, 2020

Description

SHIFT: Day Job

SCHEDULE: Full-time

Your Talent. Our Vision. At Anthem, Inc., it’s a powerful combination, and the foundation upon which we’re creating greater access to care for our members, greater value for our customers, and greater health for our communities. Join us and together we will drive the future of health care. 

This is an exceptional opportunity to do innovative work that means more to you and those we serve at one of America's leading health benefits companies and a Fortune Top 50 Company.

Medicare Inside Sales & Retention Agent

Responsible for re-selling Individual Medicare plans to existing members in all of the company's states. Responsible for increasing member retention (decrease in lapse rates) by working with at-risk members. 

This opportunity can work from home/telecommute requiring availability Monday - Friday during core business hours, some weekends as needed. Overtime required based on business needs. 

Primary duties may include, but are not limited to: 
  • Achieves sales and retention goals to increase member retention. 
  • Performs customer service in a sales/account management environment.
  • Responds to the most complex member issues via telephone and written correspondence regarding benefit plan options, rate actions, cancellation notices, and billing to ensure member satisfaction. 
  • Negotiates sale upgrades by reviewing current benefit plan enrollment, identifying any gaps in coverage, and introducing new products/ services such as dental, life, or vision to promote increased enrollment and profitability. 
  • Develops and maintains positive customer relations and coordinates with various functions within the company to ensure member requests, concerns, and questions are handled appropriately and in a timely manner. 

Qualifications

Requires a high school diploma, 2 years of sales and/or customer service experience; or any combination of education and experience, which would provide an equivalent background. 

Licensure: This role requires the ability to obtain and maintain license to sell medical, dental,and life products from the Department of Insurance in all states served by the company's direct sales organization. You do not have to be licensed at the time of hire or at your start date; the company will provide assistance in obtaining the required licensure for the role once you've successfully onboarded. 

Preferred qualifications
- Strong customer service skills.
- Strong telephone skills.
- Strong communication skills.
- Strong computer skills.
- Proficient using the Microsoft suite. 

Anthem, Inc. is ranked as one of America’s Most Admired Companies among health insurers by Fortune magazine and is a 2019 DiversityInc magazine Top 50 Company for Diversity. To learn more about our company and apply, please visit us at careers.antheminc.com An Equal Opportunity Employer/Disability/Veteran
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Please be advised that Anthem only accepts resumes from agencies that have a signed agreement with Anthem. Accordingly, Anthem is not obligated to pay referral fees to any agency that is not a party to an agreement with Anthem. Thus, any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Anthem.