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Dir I Technology (IT Networks Services / AVAYA)

Location: Atlanta, GA
Job Family: Information Technology
Req #: PS41461-2692
Date Posted: Dec 4, 2020


SHIFT: Day Job

SCHEDULE: Full-time

Your Talent. Our Vision.  At Beacon Health Options, a proud member of the Anthem, Inc. family of companies, it’s a powerful combination.  It’s the foundation upon which we’re creating greater access to care for our members, greater value for our customers and greater health for our communities. Join us and together we will drive the future of health care.


This is an exceptional opportunity to do innovative work that means more to you and those we serve at one of America's leading health benefits companies and a Fortune Top 50 Company.



Director I Tech will be accountable for the 24/7 delivery of all technology Infrastructure services, including coordinating the design, installation, and connectivity of the voice/data network infrastructure to ensure the stable operation of Beacon Health Options


Primary duties may include, but are not limited to:

  • Direct and administrate a contingent of network analysts and technicians, and where necessary, conduct performance reviews and corrective action
  • Interfaces with key Information Technology (IT) solution vendors; develops strategies and facilitates performance measurement plans to optimize vendor performance and outcomes.
  • Design and implement short and long-term strategic plans to make certain voice/data network capacity meets existing and future requirements
  • Administer LAN/WAN security
  • Manage and ensure optimal operation of all network/telephony hardware and equipment, including routers, switches, hubs, UPSs, etc.
  • Manage and ensure effectiveness of security solutions, including firewalls, network access control solutions, and intrusion detection systems
  • Ensures disaster recovery and business continuity plans are implemented, monitored, and updated on a recurring basis.
  • Directs multiple work functions/applications or major projects/programs with broad scope and strategic business impact.
  • Establishes business objectives and integrates operational plans.
  • Negotiates the resolution of intra-organizational issues in the balanced best interests of the business.
  • Establishes and maintains collaborative relationships with key business partners.
  • Hires, trains, coaches, counsels, and evaluates performance of direct reports.



Overall 10+ years of experience working with enterprise voice/data infrastructure systems

10+ years of leadership experience in managing and overseeing enterprise level programs, which require extensive collaboration across various groups in a matrix organization

10+ years of extensive design and architecture experience with a focus on infrastructure and automation

10+ years of experience managing and configuring enterprise-wide telecomm (VoIP) and data networks including contact/call center systems, telephone/voicemail systems, data center and site switches, routers, firewalls, etc.  Experience with Avaya and Cisco a strong plus.



For more than 30 years, Beacon Health Options has changed the way people live with behavioral health conditions. Today, we are the undisputed leader in behavioral health management, serving 37 million people across all 50 states. At Beacon, our mission is to help people live their lives to the fullest potential. Beacon offers superior clinical mental health and substance use disorder management, a comprehensive employee assistance program, work/life support, specialty programs for autism and depression, and insightful analytics to improve the delivery of care.

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