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Location: Roanoke, VA
Job Family: Reporting & Data Analysis
Req #: PS43525
Date Posted: Jan 21, 2021
DescriptionSHIFT: Day Job
Your Talent. Our Vision. At Anthem, Inc., it’s a powerful combination, and the foundation upon which we’re creating greater access to care for our members, greater value for our customers, and greater health for our communities. Join us and together we will drive the future of health care.
This is an exceptional opportunity to do innovative work that means more to you and those we serve at one of America's leading health benefits companies and a Fortune Top 50 Company. This role is responsible for providing high level administrative support to an individual or department.
Due to the current COVID-19 (coronavirus) pandemic, this position will require you to work remotely from your home with the possibility to return to a regular, in-office work environment at a local Anthem office.
WFM Analyst Sr.
Accurately predicts call volumes, average speed of answer (ASA), service levels, abandonment rates, and average handle times by call type to identify and monitor trends. Identifies and locks in capacity required to meet service level targets efficiently via hiring, outsourcing, and attrition. Maintains numerous staffing models which may include multiple business units.
Primary duties may include, but are not limited to:
*This position is preferred in office in Roanoke, VA; Richmond, VA; South Portland, ME; Reno, NV; Indianapolis, IN; Cincinnati, OH; Albany, NY; Midland, GA; St. Louis, MO and has hours anytime between 8:00AM-6:00PM EST M-F and occasional holiday and weekend work when the business requires.
Anthem, Inc. is ranked as one of America’s Most Admired Companies among health insurers by Fortune magazine and is a 2018 DiversityInc magazine Top 50 Company for Diversity. To learn more about our company and apply, please visit us at careers.antheminc.com. An Equal Opportunity Employer/Disability/Veteran.
Please be advised that Anthem only accepts resumes from agencies that have a signed agreement with Anthem. Accordingly, Anthem is not obligated to pay referral fees to any agency that is not a party to an agreement with Anthem. Thus, any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Anthem.