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Consumer Service Associate

Location: Indianapolis, IN
Job Family: Customer Service
Req #: PS48495-2996
Date Posted: Apr 8, 2021

Description

SHIFT: Day Job

SCHEDULE: Full-time

Your Talent. Our Vision. At Anthem, Inc., it’s a powerful combination, and the foundation upon which we’re creating greater access to care for our members, greater value for our customers, and greater health for our communities. Join us and together we will drive the future of health care. This is an exceptional opportunity to do innovative work that means more to you and those we serve at one of America's leading health care companies and a Fortune Top 50 Company.

Customer Service Associate

 

  • Responsible for assisting national marquee client(s) with the Anthem at Your Service Model.
  • This is a work from home position and training will also be remote. 

Primary duties may include, but are not limited to:

  • Understands and communicates the benefit design packages to members as defined by employer.
  • Interacts with members verbally and in written form to ensure appropriate engagement is achieved.
  • Interprets plan benefit design, resolves claim, benefit, and enrollment issues while making a connection during the contact.
  • Assist in increasing member's engagement into appropriate programs and offerings. Acts as trusted advisor and educator on health care related inquiries.


We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

Anthem, Inc. is ranked as one of America’s Most Admired Companies among health insurers by Fortune magazine and has been named a 2019 Best Employers for Diversity by Forbes. To learn more about our company and apply, please visit us at careers.antheminc.com. An Equal Opportunity Employer/Disability/Veteran. Anthem promotes the delivery of services in a culturally competent manner and considers cultural competency when evaluating applicants for all Anthem positions.

Qualifications

  • Requires a high school diploma or GED equivalent;
  • 5+ years of experience in customer service, including excellent communication both verbal and written and problem solving skills; or any combination of education and experience, which would provide an equivalent background. BA/BS preferred.
  • Experience in successful resolution of high level/sensitive customer service issues.
  • This is a work from home position so high speed internet is a requirement. You cannot use sattelite internet service and you must hardwire to the internet using an ethernet cord. The minimum internet speed is 20mbps upload and 5mbps download. 
  • A safe, secure, noise and distraction free environment, in your residence, where you can keep your customer's information confidential is a requirement. 
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Please be advised that Anthem only accepts resumes from agencies that have a signed agreement with Anthem. Accordingly, Anthem is not obligated to pay referral fees to any agency that is not a party to an agreement with Anthem. Thus, any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Anthem.