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Community Engagement Navigator

Location: Charleston, WV
JobFamily: Customer Service
Req #: PS51143
Date Posted: Sep 30, 2021

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SHIFT: Day Job

SCHEDULE: Full-time

NOTE: Once COVID restrictions are lifted, the Community Engagement Navigator will be traveling in the field.  We are seeking 5 navigators, for different territories across the state of West Virginia, and these roles will not be office based.


Responsible for engaging with Anthem members to remove barriers to Social Determinants of Health (SDOH) and acting as the communication liaison between Anthem and referral sources.

Primary duties may include, but are not limited to:

  • Utilize screening tools to identify appropriate programs and services for members
  • Engage with members who have been identified as possessing significant SDOH barriers such as housing, food insecurity, transportation, employment, education
  • Work with the member telephonic and/or face-to-face to establish goals and next steps for addressing SDOH.
  • Support member in selecting provider or programs most appropriate for supporting their needs.Interface with Population Health team to ensure that the individualized plan is aligned with existing or needed case management efforts.
  • Act as a liaison between referral sources and the health plan.
  • Promotes and educates on health plan programs and services; including fulfillment of SDOH program Value Added Services
  • Excellent verbal and written communications skills required.

The Community Engagement Navigator role is currently a remote opportunity. 



  • Bachelors Degree in Public Health, Social Work, Rehabilitation Counseling or related field and 2-3 years experience with social work, community-based, or healthcare environment or the equivalent in education and experience.
  • Travel required within assigned territory
  • Must possess a valid driver’s license
  • Excellent verbal and written communications skills required.

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

Anthem, Inc. has been named as a Fortune 100 Best Companies to Work For®, is ranked as one of the 2020 World’s Most Admired Companies among health insurers by Fortune magazine, and a 2020 America’s Best Employers for Diversity by Forbes. To learn more about our company and apply, please visit us at An Equal Opportunity Employer/Disability/Veteran. Anthem promotes the delivery of services in a culturally competent manner and considers cultural competency when evaluating applicants for all Anthem positions.

Please be advised that Anthem only accepts resumes from agencies that have a signed agreement with Anthem. Accordingly, Anthem is not obligated to pay referral fees to any agency that is not a party to an agreement with Anthem. Thus, any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Anthem.