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CareMore Operations Lead

Location: Phoenix, AZ
JobFamily: Business Support
Req #: PS56479
Date Posted: Jan 7, 2022

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SHIFT: Day Job

SCHEDULE: Full-time

CareMore Operations Lead
Cerritos, CA/ Nashville TN/ Phoenix AZ

The CareMore Operations Lead is responsible for assisting the member services representatives in daily operations and meeting service level expectations. 
Primary duties may include, but are not limited to: 
•    Defines and monitors performance and productivity standards in place to service provider network and its enrolled population. 
•    Ensures that all membership services representatives answer incoming phone calls within the goal marks set. 
•    Assists representatives with escalated member calls. 
•    Serves as a resource for the representatives. 
•    Assists in the development of department programs. 
•    Manages month-end process and reporting



Minimum Requirements:
 Requires a high school diploma or GED; 3+ years of experience in customer service, including 2 years of data entry or general office experience; or any combination of education and experience, which would provide an equivalent background

Preferred Qualifications:
AA Degree preferred.

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

Anthem, Inc. has been named as a Fortune 100 Best Companies to Work For®, is ranked as one of the 2020 World’s Most Admired Companies among health insurers by Fortune magazine, and a 2020 America’s Best Employers for Diversity by Forbes. To learn more about our company and apply, please visit us at An Equal Opportunity Employer/Disability/Veteran. Anthem promotes the delivery of services in a culturally competent manner and considers cultural competency when evaluating applicants for all Anthem positions.

Please be advised that Anthem only accepts resumes from agencies that have a signed agreement with Anthem. Accordingly, Anthem is not obligated to pay referral fees to any agency that is not a party to an agreement with Anthem. Thus, any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Anthem.