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Outreach Specialist

JobFamily: Customer Service
Req #: PS60222
Date Posted: Oct 28, 2021

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SHIFT: Day Job

SCHEDULE: Full-time

Your Talent. Our Vision. At Anthem, Inc., it’s a powerful combination, and the foundation upon which we’re creating greater care for our members, greater value for our customers, and greater health for our communities. Join us and together we will drive the future of health care.

An Outreach Specialist is responsible for serving as the initial and main point of Field contact between the Company and the current and potential members

Primary duties may include, but are not limited to:

  • Responds to telephone and written, inquiries and initiates steps to assist regarding issues relating to content or interpretation of benefits, policies, and procedures.
  • Provides timely and accurate resolution of inquiries and issues regarding benefits, services, and policies.
  •  Supports member access to care by assisting with scheduling appointments and transportation 
  • Performs new member welcome calls
  • Provides superior quality outcomes by taking ownership of issues to ensure timely resolution or follow-up.
  • Provides superior, professional, and courteous service to customers




  • HS Diploma; 1 year of customer service experience or call center work, or any combination of education and experience that would provide an equivalent background.  

Preferred Qualifications 

  • Bilingual skills 
  • Understanding of the basic principles of managed care and the concepts of publicly financed health insurance such as Medicaid and SCHIP programs is preferred

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

Anthem, Inc. has been named as a Fortune 100 Best Companies to Work For®, is ranked as one of the 2020 World’s Most Admired Companies among health insurers by Fortune magazine, and a 2020 America’s Best Employers for Diversity by Forbes. To learn more about our company and apply, please visit us at An Equal Opportunity Employer/Disability/Veteran. Anthem promotes the delivery of services in a culturally competent manner and considers cultural competency when evaluating applicants for all Anthem positions.

Please be advised that Anthem only accepts resumes from agencies that have a signed agreement with Anthem. Accordingly, Anthem is not obligated to pay referral fees to any agency that is not a party to an agreement with Anthem. Thus, any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Anthem.