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Outreach Care Specialist

Location: New Haven, CT
JobFamily: Medical
Req #: PS61273
Date Posted: Jan 25, 2022

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SHIFT: Day Job

SCHEDULE: Full-time

The Outreach Care Specialist is responsible for ensuring that appropriate member treatment plans are followed on less complex cases and for proactively identifying ways to improve the health of our members and meet quality goals. Primary duties may include, but are not limited to: 

  • Coordinates follow-up care plan needs for members by scheduling appointments or enrolling members in programs. 
  • Assesses member compliance with medical treatment plans via telephone or through on-site visits. 
  • Identifies barriers to plan compliance and coordinates resolutions. 
  • Identifies opportunities that impact quality goals and recommends process improvements. 
  • Recommends treatment plan modifications and determines need for additional services, in conjunction with case management and provider.
  • Coordinates identification of and referral to local, state or federally funded programs. 
  • Coaches members on ways to reduce health risks. 
  • Prepares reports to document case and compliance updates. 
  • Establishes and maintains relationships with agencies identified in appropriate contract. 

The health and safety of our associates, members and communities is a top priority for Anthem.  This priority has become increasingly important as we continue to face the challenges of the COVID-19 pandemic.  Anthem believes vaccination is the best way to reduce the spread of COVID-19 and protect our members, our communities, our families and ourselves. To minimize the risk of transmission of the COVID-19 virus and maintain a safe and healthy workplace, vaccination is required for this role. (At Anthem, fully vaccinated means it has been at least two weeks since you have received the second dose of a two-dose vaccine such as Moderna or Pfizer, or the single dose of a single dose vaccine, such as Johnson & Johnson). 

If you do not meet the requirements for this position, we encourage you to review other positions that currently allow virtual work.  If you have a medical or sincerely held religious reason for not being vaccinated, consistent with applicable law, Anthem will consider requests for reasonable accommodation on this basis.  Should you have any questions regarding the requirement after applying, email [email protected]


Minimum Requirements:

  • High school diploma or GED
  • Minimum of 1 year related experience; or any combination of education and experience which would provide an equivalent background. 
  • Requires complete home visits or community visits

Preferred Qualifications:

  • BS/BA degree in a related field preferred. 
  • Bilingual candidates preferred.
  • Certified nurse assistant or certified medical assistant preferred.
  • For URAC accredited areas the following applies: Strong oral, written and interpersonal communication skills, problem-solving skills, facilitation skills, and analytical skills preferred.

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

Anthem, Inc. has been named as a Fortune 100 Best Companies to Work For®, is ranked as one of the 2020 World’s Most Admired Companies among health insurers by Fortune magazine, and a 2020 America’s Best Employers for Diversity by Forbes. To learn more about our company and apply, please visit us at An Equal Opportunity Employer/Disability/Veteran. Anthem promotes the delivery of services in a culturally competent manner and considers cultural competency when evaluating applicants for all Anthem positions.

Please be advised that Anthem only accepts resumes from agencies that have a signed agreement with Anthem. Accordingly, Anthem is not obligated to pay referral fees to any agency that is not a party to an agreement with Anthem. Thus, any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Anthem.