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National Clinical Change Manager - ISNP

Location: Los Angeles, CA
JobFamily: Medical
Req #: PS62053
Date Posted: Dec 6, 2021

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SHIFT: Day Job

SCHEDULE: Full-time

Your Talent. Our Vision.  At CareMore, a proud member of the Anthem, Inc. family of companies, it’s a powerful combination.  It’s the foundation upon which we’re creating greater access to care for our members, greater value for our customers and greater health for our communities. Join us and together we will drive the future of health care.

CareMore is a proven care delivery model for the highest-risk.  We are a team of committed clinicians and business leaders passionate about transforming American healthcare delivery.  We build and lead integrated, multi-disciplinary clinical teams to care for the most complex patients.  We strive for excellence and have achieved significant and measurable improvement in total cost of care, clinical outcomes, and experience.  As an Anthem subsidiary, we benefit from the scale and resources one of America’s largest managed healthcare organizations.

We are hiring a National Clinical Change Manager – ISNP. Responsible for assisting in reviewing current and necessary new clinical workflows to improve clinician performance ultimately impacting patient care and product/program KPIs including patient admissions and readmissions.  Assists with change management, project management, product implementations and execution of plans for clinical products/programs. Identifies subject matter experts in the markets, develops and leads small work groups, leads pilots as necessary, provides ongoing communication and feedback, reassess the need for additional change in relation to clinical products/programs.

Primary duties may include, but are not limited to:

  • Assists in developing standardization/workflows of growing clinical products/programs nationally to meet key performance indicators and expectations.
  • Assists in championing necessary changes, leads small work groups, attends local market meetings to assist with change acceptance and communications.
  • Rolls out national best practices for clinical products/programs.
  • Collaborates with leadership to lead clinical products/programs.
  • Develops implementation plans for key clinical initiatives for clinical products/programs.
  • Performs project management for clinical product changes and ensures timely implementation of changes throughout the clinical product/program.
  • Assesses current workflows, completes needs-based assessments, and improves current workflows resulting in improved satisfaction for clinicians delivering care for clinical products/programs.
  • Rolls out national clinical best practices for clinical products/programs.
  • Develops small workgroups and pilots for clinical products/programs to drive changes and gain clinician buy in to promote change acceptance and improved processes.



The health and safety of our associates, members and communities is a top priority for Anthem.  This priority has become increasingly important as we continue to face the challenges of the COVID-19 pandemic.  Anthem believes vaccination is the best way to reduce the spread of COVID-19 and protect our members, our communities, our families and ourselves. To minimize the risk of transmission of the COVID-19 virus and maintain a safe and healthy workplace, vaccination is required for this role. (At Anthem, fully vaccinated means it has been at least two weeks since you have received the second dose of a two-dose vaccine such as Moderna or Pfizer, or the single dose of a single dose vaccine, such as Johnson & Johnson).

If you do not meet the requirements for this position, we encourage you to review other positions that currently allow virtual work.  If you have a medical or sincerely held religious reason for not being vaccinated, consistent with applicable law, Anthem will consider requests for reasonable accommodation on this basis.  Should you have any questions regarding the requirement after applying, email [email protected].

Minimum Requirements

Requires MA/MS degree and a minimum of 1 year of experience as a Nurse Practitioner or Physician Assistant; or any combination of education and experience, which would provide an equivalent background. Current unrestricted Nurse Practitioner or Physician Assistant license in applicable state(s) required. National certification from an accredited organization required.

Preferred Qualifications

MA/MS in Nursing, Public Health, or Healthcare Administration preferred.

5-7 years of experience leading clinical change strong preferred.

Experience with ISNP product preferred.

Six Sigma certification preferred.

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

Anthem, Inc. has been named as a Fortune 100 Best Companies to Work For®, is ranked as one of the 2020 World’s Most Admired Companies among health insurers by Fortune magazine, and a 2020 America’s Best Employers for Diversity by Forbes. To learn more about our company and apply, please visit us at An Equal Opportunity Employer/Disability/Veteran. Anthem promotes the delivery of services in a culturally competent manner and considers cultural competency when evaluating applicants for all Anthem positions.

Please be advised that Anthem only accepts resumes from agencies that have a signed agreement with Anthem. Accordingly, Anthem is not obligated to pay referral fees to any agency that is not a party to an agreement with Anthem. Thus, any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Anthem.