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Behavioral Health Case Manager l (Telephonic) 11am - 7:30pm Mountain Time

Location: Denver, CO
JobFamily: Medical
Req #: PS64580
Date Posted: Jan 7, 2022

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SHIFT: Day Job

SCHEDULE: Full-time

Your Talent. Our Vision. At Anthem, Inc., it’s a powerful combination, and the foundation upon which we’re creating greater access to care for our members, greater value for our customers, and greater health for our communities. Join us and together we will drive the future of health care.
This is an exceptional opportunity to do innovative work that means more to you and those we serve at one of America's leading health care companies and a Fortune Top 50 Company.
Behavioral Health Case Manager l (Telephonic) 11am – 7:30pm Mountain Time – (PS64580)
Work Location: Work from home. Must reside within 1 hour of Anthem office and be willing to travel to the local office on a monthly basis, if needed.
REQUIRED Work Hours:  Monday – Thursday, 11am – 7:30pm, Fridays 10:30am – 7pm MOUNTAIN TIME.
The Behavioral Health Case Manager l is responsible for performing case management telephonically within the scope of licensure for members with behavioral health and substance abuse or substance abuse disorder needs. Primary duties may include but are not limited to:
  • Uses appropriate screening criteria knowledge and clinical judgment to assess member needs via outbound phone calls to members.
  • Conducts assessments to identify individual needs and develops care plan to address objectives and goals as identified during assessment.
  • Monitors and evaluates effectiveness of care plan and modifies plan as needed.
  • Supports member access to appropriate quality and cost-effective care.
  • Coordinates with internal and external resources to meet identified needs of the members and collaborates with providers.
  • Working from phone queue, takes inbound phone calls from members returning case management outreach calls.
  • Works to meet or exceed individual and team call center metrics as set by leadership.


Minimum Requirements:
  • MS or MA in social work, counseling, or a related behavioral health field; 3 years clinical experience (2 years post clinical license) in social work counseling with broad range of experience with complex psychiatric and substance abuse or substance abuse disorder treatment; or any combination of education and experience which would provide an equivalent background.
  • Current active, unrestricted clinical license such as LPC, LCSW, LICSW, LMFT, LMHC or Clinical Psychologist (as allowed by applicable state laws) to practice as a health professional within the scope of licensure in the state of residence required.
  • 1 year clinical telephonic experience.
Preferred Qualifications:
  • Working knowledge of community resources and/or coordination of community resources.
  • Experience in case management and telephonic and/or in person coaching with members with a broad range of complex psychiatric/substance abuse and/or medical disorders preferred.
  • Proficient use of Microsoft programs and ability to work with multiple computer programs and screens simultaneously while documenting and speaking with members.
Applicable to Colorado Applicants Only
Annual Salary Range*: $58,320 - $72,900
Actual compensation may vary from posting based on geographic location, work experience, education and/or skill level.
* The hourly or salary range is the range Anthem in good faith believes is the range of possible compensation for this role at the time of this posting.  The Company may ultimately pay more or less than the posted range. This range is only applicable for jobs to be performed in Colorado. This range may be modified in the future.  No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) + match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.
The health of our associates and communities is a top priority for Anthem. We require all new candidates to become vaccinated against COVID-19. If you are not vaccinated, your offer will be rescinded unless you provide - and Anthem approves - a valid religious or medical explanation as to why you are not able to get vaccinated that Anthem is able to reasonably accommodate. Anthem will also follow all relevant federal, state and local laws.
Anthem, Inc. has been named as a Fortune 100 Best Companies to Work For®, is ranked as one of the 2020 World’s Most Admired Companies among health insurers by Fortune magazine, and a 2020 America’s Best Employers for Diversity by Forbes.  To learn more about our company and apply, please visit us at An Equal Opportunity Employer/Disability/Veteran.  Anthem promotes the delivery of services in a culturally competent manner and considers cultural competency when evaluating applicants for all Anthem positions.

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