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Care Support Coordinator

Location: IN
JobFamily: Customer Service
Req #: PS66619
Date Posted: Feb 7, 2022

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SHIFT: Day Job

SCHEDULE: Full-time

Care Support Coordinator
Locations: TN, OH, VA, IN, WI, GA, MS, AL, MN, AZ, MI

Aspire Health Overview

Aspire Health is the nation’s largest community-based palliative care provider, currently operating in 25 states and 67 cities.  Aspire specializes in providing an extra layer of support to patients facing a serious illness through an ambitious palliative care program focused on caring for patients in their homes and outpatient clinics.  Aspire’s clinicians are experts in providing patients with relief from the symptoms, pain, and stress of a serious illness; helping patients and caregivers navigate the healthcare system; guiding patients and caregivers through difficult and complex treatment choices; and providing emotional and spiritual support to patients and their families.

Position Overview

The Care Support Coordinator serves as a catalyst for helping Aspire achieve its mission “to develop the nation’s leading network of specialized physician practices that provides the highest quality medical, emotional, and spiritual support to patients and families facing a serious illness”.  Our Care Support Coordinators demonstrate compassion for individual needs, attention to detail, and professional collaboration with other associates; all of which are critical for the successful execution of this role. 


    Working from a list of active patients, make outbound calls to schedule in-home visits and ensure each patient understands how they can benefit from services.
      This includes identifying patients’ issues, anticipating future needs, and building the relationship between the patient and Aspire.
    Optimize routes for field practitioners to serve patients in a way that balances patient and colleague satisfaction.
    Escalate patient needs to the appropriate members of the care team.
    Demonstrate high quality patient service at all times. 
    Complete ongoing training and coaching programs for further skills and knowledge development.
    Work collaboratively with our field-based nurse practitioners and other associates within the Patient Care Center.
    Accurately and concisely document patient feedback and special needs during each call in our computer systems, enabling our market-based clinicians to provide excellent care during each appointment.
    May be requested to support and perform other call types (inbound, enrollment) based on business demand. 
    As tenure, familiarity, and comfort in the role increases, associates within the Care Support team can be afforded new opportunities with additional patient workloads.


Minimum Requirements:

    Bachelor’s degree in either a business or health science field or at least 3 years of equivalent experience.

Preferred Qualifications:

    An exceptional customer service orientation featuring an empathetic, compassionate, and professional demeanor in every interaction.
    Remains positive and keeps forward momentum when faced with challenges 
    Demonstrates capacity to embrace complex problems and arrive at effective solutions in a timely manner.
    Strong oral and written and communication skills 
    Working knowledge of the healthcare industry is strongly preferred 
    Previous experience and success in a telephonic customer service call center
    Strong data entry skills and ability to navigate multiple computer screens 
    Enjoys working in a team-based environment with active collaboration with remote associates to maximize success.  
    Thrives in a fast-paced environment that relies on the ability to multi-task and balance multiple competing priorities, yet is still able to balance that energy and drive with sensitivity and compassion.
    Maintains regular and punctual attendance 
Education and experience requirements

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

The health of our associates and communities is a top priority for Anthem. We require all new candidates to become vaccinated against COVID-19. If you are not vaccinated, your offer will be rescinded unless you provide – and Anthem approves – a valid religious or medical explanation as to why you are not able to get vaccinated that Anthem is able to reasonably accommodate. Anthem will also follow all relevant federal, state and local laws.

Anthem, Inc. has been named as a Fortune 100 Best Companies to Work For®, is ranked as one of the 2020 World’s Most Admired Companies among health insurers by Fortune magazine, and a 2020 America’s Best Employers for Diversity by Forbes. To learn more about our company and apply, please visit us at Anthem is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. Applicants who require accommodation to participate in the job application process may contact [email protected] for assistance.

Please be advised that Anthem only accepts resumes from agencies that have a signed agreement with Anthem. Accordingly, Anthem is not obligated to pay referral fees to any agency that is not a party to an agreement with Anthem. Thus, any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Anthem.