Skip to main content
Back to Top

Manager II Systems Support & Programs

Location: New York City, NY
JobFamily: Business Support
Req #: PS66468
Date Posted: Feb 2, 2022

Share Job:



SHIFT: Day Job

SCHEDULE: Full-time

Your Talent. Our Vision. At Anthem, Inc., it’s a powerful combination, and the foundation upon which we’re creating greater care for our members, greater value for our customers, and greater health for our communities. Join us and together we will drive the future of health care.

This is an exceptional opportunity to do innovative work that means more to you and those we serve at one of America's leading health benefits companies and a Fortune Top 50 Company


Responsible for using intelligence, operational management skills and judgment to anticipate problems and to provide solutions that exceed the demands of the customers operational expectations and business needs.

Primary duties may include, but are not limited to:

  • Manages the day-to-day configuration activities of the Business Solutions area of Health Plan Services.
  • Analyzes business requirements and objectives towards determining the optimal configuration of the requirements used to support health plan operations.
  • Coordinates and directs all configuration-related activities to meet project deadlines.
  • Ensures that service levels meet agreed-upon standards with business owners.
  • Conducts gap analysis discovery between business requirements and system functionality.
  • Acts as the business subject-matter expert to other implementation initiatives, including conversion, and interface development.
  • Hires, trains, coaches, counsels, and evaluates performance of direct reports.


Requires a BA/BS in Business Administration, Information Science, Computer Science, or Industrial Engineering and minimum of 7 years technical and/or systems experience; or any combination of education and experience, which would provide an equivalent background. MS preferred.

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

The health of our associates and communities is a top priority for Anthem. We require all new candidates to become vaccinated against COVID-19. If you are not vaccinated, your offer will be rescinded unless you provide – and Anthem approves – a valid religious or medical explanation as to why you are not able to get vaccinated that Anthem is able to reasonably accommodate. Anthem will also follow all relevant federal, state and local laws.

Anthem, Inc. has been named as a Fortune 100 Best Companies to Work For®, is ranked as one of the 2020 World’s Most Admired Companies among health insurers by Fortune magazine, and a 2020 America’s Best Employers for Diversity by Forbes. To learn more about our company and apply, please visit us at Anthem is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. Applicants who require accommodation to participate in the job application process may contact [email protected] for assistance.

Please be advised that Anthem only accepts resumes from agencies that have a signed agreement with Anthem. Accordingly, Anthem is not obligated to pay referral fees to any agency that is not a party to an agreement with Anthem. Thus, any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Anthem.