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Operations Expert

Location: Cerritos, CA
JobFamily: Customer Service
Req #: PS73335
Date Posted: May 10, 2022

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SHIFT: Day Job

SCHEDULE: Full-time

Be part of an extraordinary team!

We are looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve. You will thrive in a complex and collaborative environment where you take action and ownership to solve problems and lead change. Do you want to be part of a larger purpose and an evolving, high-performance culture that empowers you to make an impact?

Operations Expert
Build the possibilities. Make an extraordinary impact

An Operations Expert is responsible for providing technical direction, guidance, and resources to claims, customer service, or membership associates on a day-to-day basis.

How you will make an impact
•     Serves as a first line resource for operation associates for workflow and technical related processes.
•     Provides operational training; assists associates by answering day-to-day technical questions.
•     Encourages a teamwork environment.
•     Monitors inventory to ensure workflow remains uninterrupted.
•     Handles complex case research and resolution; reviews, interprets and maintains records of service level, quality, accuracy, and productivity.
•     Reviews department policy and procedure manuals for accuracy. 
•     Works with training department to ensure procedures and policies are accurate and complete


Minimum Requirements:

Requires HS diploma or equivalent.
•     5 years related experience and 3 years of experience and expertise with company relevant automated processing systems; or any combination of education and experience, which would provide an equivalent background. 

Preferred Qualifications:
•    Previous leadership experience preferred. 

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

The health of our associates and communities is a top priority for Anthem. We require all new candidates to become vaccinated against COVID-19. If you are not vaccinated, your offer will be rescinded unless you provide – and Anthem approves – a valid religious or medical explanation as to why you are not able to get vaccinated that Anthem is able to reasonably accommodate. Anthem will also follow all relevant federal, state and local laws.

Anthem, Inc. has been named as a Fortune Great Place To Work in 2021, is ranked as one of the 2021 World’s Most Admired Companies among health insurers by Fortune magazine, and a Top 20 Fortune 500 Companies on Diversity and Inclusion. To learn more about our company and apply, please visit us at Anthem is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact [email protected] for assistance.

Please be advised that Anthem only accepts resumes from agencies that have a signed agreement with Anthem. Accordingly, Anthem is not obligated to pay referral fees to any agency that is not a party to an agreement with Anthem. Thus, any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Anthem.